Are your products compatible with well known brands?
All of our Italian Charms are compatible with Nomination, Zoppini, Boxing, Puzzle, Casa Doro etc. All of our European Beads are compatible with Pandora, Chamilia, Biagi etc.
What is the method of payment?
We prefer Paypal or Google Wallet for credit card payments. You do not need an account to be able to use these methods.
We accept the following credit/debit cards : Mastercard, Visa, Switch(Maestro), Solo, Visa Debit(Delta) and Visa Electron.
We do not accept Charge Cards and cards that cannot be used online (without the 3 digit security number on the signature strip).
We also accept cheques and postal orders. Please make them payable to V & K Webb and post to the address at the bottom of your invoice. Orders will not be processed until the cheque has cleared. Cheques and Postal Orders must be in Pounds Sterling. Postal orders will be processed immediately as payment already cleared. All our prices include VAT.
What is the exchange and returns policy?
You are entitled to a refund (of the item price only, not postage costs) or exchange with our 7 day guarantee provided the items are in their original packaging and unused condition. If you are returning an item to us for a refund or exchange you have to cover the cost of the postage back to us.
If you have received an item that has been damaged in transit, or has been sent by us incorrectly you must notify us within 48 hours of receipt and we will offer a full refund or exchange.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method when returning an item to us, which requires a signature upon delivery.
Please note that all custom laser and photo charms are non refundable or exchangeable.
How secure are my details?
We use Paypal which is a secure online payment facility. All information given by you is encrypted in transit using the Secure Sockets Layer(SSL) Protocol. It is held in an encrypted form using the Blowfish encryption algorithm. We also use Google Wallet online payment services which is also very secure as an alternative to Paypal.
All information about you is held in confidence and we are committed to protecting your privacy and always act according to the current UK Data Protection Act.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
When will my order be delivered?
You will receive confirmation of your order and payment by e-mail. If the item is in stock it will usually be despatched within 7 working days of cleared payment. We will contact you if the item is out of stock and it is anticipated that it will take longer than 7 working days. Any order which contains a custom laser or photo charm may take up to 3 weeks to deliver. All international orders will be despatched as soon as possible but may take slightly longer to arrive depending on the post.
Postage and Packaging costs £1.50 per order and higher value items will be sent via Recorded Delivery. If you need your order by a certain date please contact us to make sure that the item is in stock before placing your order.