Totally Charmed   


 


 

Cheques/Postal Orders
also accepted


Links
 

How secure are my details?

We use Paypal which is a secure online payment facility. All information given by you is encrypted in transit using the Secure Sockets Layer(SSL) Protocol. It is held in an encrypted form using the Blowfish encryption algorithm. We also use Nochex online payment services which is also very secure as an alternative to Paypal.
All information about you is held in confidence and we are committed to protecting your privacy and always act according to the current UK Data Protection  Act.  

What is your privacy policy?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.


When will my order be delivered?
 
You will receive confirmation of your order and payment by e-mail. If the item is in stock it will usually be despatched within 7 working days of cleared payment. We will contact you if the item is out of stock and it is anticipated that it will take longer than 7 working days. Any order which contains a custom laser charm, european bead or 13mm charm may take up to 3 weeks to deliver. All international orders will be despatched as soon as possible but may take slightly longer to arrive depending on the post.
Postage and Packaging costs £2.49 for UK recorded delivery with delivery expected within 1-3 working days from date of despatch.
You may also choose the Special Delivery £5.50 option and this will guarantee next day delivery from date of despatch (still within 7 working days of order being placed as with other postage options) and will also insure your order. This does not guarantee that an order containing a custom photo or laser charm will arrive any quicker. If you need your order by a certain date please contact us to make sure that the item is in stock before placing your order.
Royal Mail Europe £5.50 per package. Royal Mail Worldwide £6.50 per package.

Will my order be gift wrapped?

All Italian Charm Bracelet and European Bead orders will arrive in a complimentary organza gift pouch. Mobile phone charms are individually packaged. All jewellery boxes and stands are boxed. All brooches are boxed. We also offer charm gift boxes and organza pouches, these can be found on our Accessories Page.
 
What is the exchange and returns policy?

 You are entitled to a refund (of the item price only, not postage costs) or exchange with our 7 day guarantee provided the items are in their original packaging and unused condition. If you are returning an item to us for a refund or exchange you have to cover the cost of the postage back to us.
If you have received an item that has been damaged in transit, or has been sent by us incorrectly you must notify us within 48 hours of receipt and we will offer a full refund or exchange.
You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method when returning an item to us, which requires a signature upon delivery.
Please note that all custom laser and photo charms are non refundable or exchangeable.


 
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